data processing
practices outline
Please read our
Privacy Policy carefully
before using our website
BY USING OUR WEBSITE, YOU AGREE TO THESE POLICIES. IF YOU DO NOT AGREE, PLEASE DO NOT USE THIS WEBSITE.
Introduction
At MF Greenscapes (referred to as “MFG Greenscapes” “we” “our” “us”) we care about data privacy and security and we take your privacy very seriously.
We are committed to protecting your privacy and safety rights while purchasing and using our products and services.
By using the Site, you agree to be bound by our Privacy Policy, which forms part of our our Terms and Conditions and our Cookie Policy.
We ask that you read this Privacy Policy carefully as it contains important information about what to expect when we collect personal information about you as a result of using our website (regardless of where you visit it from) and in any communication or interaction between us, any information retained on our databases or following telephone or other communications, so that you are fully aware of how and why we are using your data
This Privacy Policy also sets out how MF Greenscapes will use your personal data, tells you about your privacy rights and how the law protects you.
Our website is not intended for children and MF Greenscapes does not knowingly collect data relating to children.
Minors
By using this site, you represent and warrant that you are at least 18 years old and you have given us your consent to allow any of your minor dependents to use this site.
If you are under the age of 18, you can visit the Site under the supervision of a parent or guardian.
1. INFORMATION WE COLLECT
When you use our website to browse our products, upload content or purchase services or products from us, or when you correspond with us directly through email, post or by telephone, we may collect information about your identity, how to contact you, and any relevant information that allow us to provide our services and products. As is usual, we automatically collect technical data about how you are using our Website, and behavioural data that allows us to understand how our users and customers interact with our products and services. This information is tracked using services provided by third parties, such as Google Analytics. When you access and move around mfgreenscapes.co.uk, we may collect some or all of the following personal data about you: • name and title; • billing and delivery addresses, email address and phone number(s); • correspondence with and from MF Greenscapes; • your preferences about receiving communications from us; • information about your use of mfgreenscapes.co.uk, your browsing and online purchasing activities, and details we may ask you to submit to verify your identity. • information about your online browsing behaviour on our Websites and information about when you click on one of our adverts (including those shown on other organisations’ websites) • information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)We may also collect some of this personal data from third parties who have your consent to pass your details to us. In order to take advantage of some of our Services, you may need to supply us with the personal details of a third party (for example, their name and address if you wish to send them a Product). We will not use this information for anything other than providing the Services for which the information was supplied.
2. USE OF YOUR PERSONAL INFORMATION
We need to process your personal data so that we can manage your customer accounts, provide you with the goods and services you want and help you with any orders and refunds you may ask for. Your personal data will be collected, processed, stored and used by us. When you visit our website, use and pay for our services, contact us or interact with MF Greenscapes and agree to our terms and conditions, we need to process certain data that allows us: • to provide service to you in accordance with our agreement; • to prepare Products and Services as instructed by you; • to associate your Orders, and your Product purchases, with you, and to verify your identity; • to tailor aspects of MF Greenscapes (including its website functions and offers) to you; • to process payments you make for services and products; • to pass your Product order for delivery by third party deliverers engaged by us; • to provide customer support and improve your customer experience; • to contact you by email and mobile communication (such as text (SMS) and “push” notification) in relation to the products or services you have requested or purchased. If you’ve told us it’s OK (or unless you’ve asked us not to after a purchase), we would like to contact you to provide information about products or services we think might interest you. You may withdraw this consent at any time. For legitimate business reasons we will also process your data for customer satisfaction and customer experience improvement purposes, such as by analysing data we hold about you, and combining it with data held by third parties, in order to discern your interests, demography and other factors, and in consequence to offer goods and services that are likely to have the greatest value to you. We would also use this data in connection with the prevention and detection of fraud and other crime. Payment Method are not in fact stored by MF Greenscapes itself, but instead may be stored by a payment service provider under contract with us. The storing payment service provider will be required to comply with the Payment Card Industry Data Security Standard (PCI DSS). Note that, when using a stored Payment Method to make payment for your order, certain techniques will be used to assist in maintaining the security of the details of your stored Payment Method. For example, not all of the payment card number will be visible to you (typically, all except the final four digits will be masked), and you will be required to provide certain information (such as, but not limited to, a CV2 card security number) in order to proceed with using that Payment Method. If you are asked to provide a phone number for Services or Products you are ordering is to assist with the delivery process. For example, we may automatically log which parts of MF Greenscapes you access, which web browser you deploy and the website from which you linked to us. You cannot be identified from any of this information. It enables us to compile statistics about the use of our site and services, and to help target aspects of your user experience more accurately.
3. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, which includes to provide our Services to you, to process your Order, send products to your intended recipient, including for the purposes of satisfying any legal, accounting, or reporting requirements that MF Greenscapes must comply with in the usual course of our business.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
4. REQUEST ACCESS TO YOUR PERSONAL DATA
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to info@mfgreenscapes.co.uk. Please provide sufficient detail about the information in question to help us locate it. We will then use commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action within a reasonable time. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
5. REQUEST CORRECTION OF YOUR PERSONAL DATA
We want to ensure that your personal information is accurate and up to date. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
6. REQUEST ERASURE OF YOUR PERSONAL DATA
This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it, for instance if you no longer wish to use our Services. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
7. OBJECTING TO PROCESSING
You have the right to object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
8. RIGHT TO WITHDRAW CONSENT
We are relying on consent to process your personal data. However, if you notify us to withdraw your consent, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
9. SECURITY OF PERSONAL INFORMATION
The security of your personal information is important to us. We use SSL (Secure Sockets Layer) encryption to ensure that personal information provided to us is not visible to anybody else when in transit between your computer and our servers. You can tell when SSL is in use by the presence of a small “padlock” symbol in the status bar of your web browser. Additionally, we use a secure firewall in a secure environment with high levels of physical security for our web servers to prevent access to our databases by unauthorised users. Accordingly, we take reasonable steps to protect your personal information from misuse, loss and unauthorised access, modification and disclosure. However, we cannot guarantee the absolute security of that information, or that our systems will be completely free from third party interception or are incorruptible from viruses. We cannot and do not guarantee that information you send from your computer to us over the Internet will be protected by any form of encryption (encoding software). In light of this, we cannot and do not ensure or warrant the security or privacy of your personal information, including payment and bank account details. You transmit your personal information to us at your own risk. You are entirely responsible for maintaining the security of your devices, your internet access and/or information provided. We treat website and credit card security seriously and endeavour to provide a secure, safe platform through which to conduct transactions. Once we have received your information, we will handle it in accordance with our GDPR (General Data Protection Regulation) practices and guidelines.
10. DISCLOSING YOUR PERSONAL DATA
We will not disclose any of your personal data or will not share your data with any other categories of organisation without your permission unless:
• we are legally entitled to do so
(for example, pursuant to a court order or for the purposes prevention / detection of crime or fraud);
• we are in negotiations with a third party for the sale or purchase of any of MF Greescapes business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• MF Greescapes, or substantially all of its assets, is acquired by a third party, in which case personal data held by MF Greescapes about its customers will be one of the transferred assets; or
• We wish to enforce or apply our Terms of Use and other agreements to which you are party, or to protect our rights, property, safety, customers, or others.
11. MARKETING PREFERENCES
We may use advertising and marketing services companies to show you products that might interest you while you’re browsing the internet. This is based on either your marketing preferences or your acceptance of cookies on our websites.When you make a purchase or when we have important information to tell you about your account, you will receive service messages to keep you up to date.
12. INTERNATIONAL TRANSFERS
Please be aware that countries outside the EEA may not offer the same level of data protection as the United Kingdom; however, we always require that third party data processors deal with your personal data in accordance with this privacy notice.Any transfers are done in accordance with the standards laid down by the EU Commission and/or decisions of the European Court of Justice.
13. YOUR RIGHTS
Under the EU General Data Protection Regulation 2016/679 (GDPR) you have a number of rights you can exercise over your data. Your rights are:• The right to receive a copy of your data free of charge (know as a Subject Access Request) • The right to receive certain data in an electronic format that can be given to another provider (a portability request) • The right to have data corrected if it is inaccurate • The right to ask us to stop processing or object to processing under certain circumstances • The right to ask us to erase data in certain circumstances • The right to withdraw consent at any time when that is the legal basis for our processingTo discuss any of these rights, please contact Customer Services. MF Greenscapes can be contacted by email or by post. Additionally, you have the right to lodge a complaint with the Data Protection regulator. In our case, this is the Information Commissioner’s Office in the UK. Details of how to contact them can be found at ICO.org.uk.
14. LINKS TO THIRD PARTY SITES
Our Site may, from time to time, contain links to the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for those websites or their policies.
15. SECURITY
We employ significant technical and organisational measures to guard against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data.
We believe the measures implemented by our site reduce the likelihood of security problems to a level appropriate to the type of data involved.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
We have security measures in place to protect our database and access to this database is restricted internally. However, there are things we can all do to help stay safe and secure online:
• ensure no-one else uses MF Greescapes through your device and browser;
• ensure no-one else has access to your payment methods;
• keep your online payment details or other access information secret;
• use security software on your devices
• ensure you’re using the most up-to-date versions of your software and operating systems.
16. WARRANTIES AND REPRESENTATION
This Privacy Policy does not constitute a contractual representation, promise, guarantee or warranty by MF Greenscapes to you as to the manner in which we will or may collect, store, use, disclose, protect or otherwise handle your personal information. Some matters are beyond the control of MF Greenscapes, such as third party malicious or criminal attacks.
17. UPDATES TO THIS NOTICE
Please check back regularly to keep informed of changes to this Notice.
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From Plan to Plant, Envision, Create, Enjoy!Highly Experienced
Why Choose
MF Greenscapes
Licensed & Insured
We are fully insured to provide every customer with “peace of mind” and trust from beginning to end
Experienced Team
We’ve been creating beautiful lawns and gardens all over London for many regular and new happy customers
Friendly & Honest
From us, you’ll always get the highest standards from a reliable, trustworthy, experienced & friendly team.
Customer First
Based on your requirements and circumstances, we’ll create a design and maintenance plan to suit your individual needs.
No hidden costs
Our FREE QUOTE is itemised and does include all the right tools and equipment for the job in hand
Value for money
We’ll share free tips and expertise on how to keep your new revitalised garden at its best for every season
What our customers are
saying about us
“I have worked with MF Greescapes for the past few years on various projects. He is extremely reliable, punctual and very hard working. Marco is always willing and able to help with any tasks needed on a job and works to a very high standard. He slots seamlessly into any team and is a great guy to have around and work with. I would highly recommend MF Greenscapes to anyone needing garden and landscaping done.”David Simpson, Garden Designer
“MF Greenscapes was referred to us via another garden professional and his involvement in our garden is already showing tangible results. We have historically maintained our garden but to have some fresh help is really showing.Marco is reliable and punctual and very willing to help wherever he can – a really refreshing attitude in today world.”David Capra, Commercial Director
“Marco @ MF Greescapes have been doing our garden for past 3 years, he also has been looking after the grounds of our factory.
He is always polite, reliable and on time. He leaves everything clean and tidy after the job is done.
I would highly him.”